What’s more, agents will not hear distracting noises on the other end of the line either. Krisp, on the other hand, offers a cost-effective, easy-to-implement alternative.Īt the toggle of a button, loud washing machines, screaming children, and other noises become problems of the past. Traditional solutions that combat background noise – including noise-cancelling headsets – are expensive and often difficult to deploy at scale, particularly within a distributed workforce. This is the key to driving greater customer satisfaction while simultaneously reducing agent churn.
And now is the time to fully equip agents to block out background noises and enable more engaging and trustworthy customer experiences – from both the contact centre and remote locations. Īs a result, most contact centres must embrace this new “hybrid” reality. In fact, only 16% of companies have said they plan to bring their employees back into the office once the pandemic has subsided, according to a 2021 Buffer report. However, this is more the exception than the rule. Some agents will soon move back to the contact centre full-time. Of course, this is not true for every operation. Unfortunately, sticky tape solutions – such as working from a quiet room, covering walls with soft furnishings, and moving closer to the microphone – just do not cut it as remote working becomes more of a mainstay by the minute. Barking dogs, delivery drivers, and noisy housemates create additional distractions that disrupt customer and agent experiences.
Yet, the switch to remote work has furthered the issue. Maintenance repair work, distracting colleagues, and noisy keyboards can detract from excellent customer conversations. After all, contact centres are often vibrant environments. White noise machines, higher cubicle walls, and larger office spaces have somewhat suppressed the problem, but not completely. Removing background noise is a longstanding contact centre concern.
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